46. Profit Growth through Benchmarking and Operational Maturity

Peter Kujawa is the VP, Service Leadership & Technology Service Provider Evangelist with Service Leadership, a Connectwise company. He knows a thing or two about the power of benchmarking and how it can be used to drive operational maturity, and ultimately profitability, in MSPs. He’s with us on Insights as a Service this week to tell you how to drive continual improvements in your business


  • 0:00 Who is Peter Kujawa
  • 5:05 How benchmarking helps MSPs improve
  • 12:30 Long term vs short term MSP profitability
  • 17:30 What have best performing MSPs in common?
  • 24:00 Recruiting in the MSP industry
  • 34:00 Operational Maturity for MSPs
  • 39:00 Differences in MSP maturity based on geography
  • 40:15 Lessons from the 2008 recession for MSPs
  • 48:30 Mergers and Acquisitions in the MSP space
  • 51:20 Increasing your MSP business value
  • 57:15 Economies of scale for MSPs

This podcast is brought to you by Lightwire Business – the telco that compliments your MSP service offering instead of competing with it. Check out how you can add more revenue to your MSP with (white labelled) voice, data, and managed solutions at: https://www.lightwirebusiness.com/

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