46. Profit Growth through Benchmarking and Operational Maturity

Peter Kujawa is the VP, Service Leadership & Technology Service Provider Evangelist with Service Leadership, a Connectwise company. He knows a thing or two about the power of benchmarking and how it can be used to drive operational maturity, and ultimately profitability, in MSPs. He’s with us on Insights as a Service this week to tell you how to drive continual improvements in your business

Timestamps:

  • 0:00 Who is Peter Kujawa
  • 5:05 How benchmarking helps MSPs improve
  • 12:30 Long term vs short term MSP profitability
  • 17:30 What have best performing MSPs in common?
  • 24:00 Recruiting in the MSP industry
  • 34:00 Operational Maturity for MSPs
  • 39:00 Differences in MSP maturity based on geography
  • 40:15 Lessons from the 2008 recession for MSPs
  • 48:30 Mergers and Acquisitions in the MSP space
  • 51:20 Increasing your MSP business value
  • 57:15 Economies of scale for MSPs

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