Episodes

Find all Insights as a Service episodes below. New episodes are added weekly. 

Episodes

How NZ’s MSPs can prepare for Omicron

Introduction This week on Insights as a Service, Brendan is joined by Nick Phillips to discuss the impact Omicron has had on Australian businesses and what NZ MSPs and businesses can learn from that experience. Latest industry news is also covered, including new laws and liabilities in the cybersecurity space,

Episodes

Does NPS tell us anything useful?

Introduction This week on Insights as a Service Nick and I are covering Telstra’s $2,5 million fine from the Australian Communications and Media Authority, NBN’s transition to the business space, and the real insights that are unlocked with customer surveys like the famed NPS score

Episodes

Navigating NZ’s MSP space – insights and comparisons from the UK

Introduction This week on Insights of a Service we are joined by Markus McIver and Roman Paljk from Virtuoso where we talk about talent in the tech industry, the value of your reputation, and how genuinely caring can set your MSP apart from the competition.

Episodes

Why industry awards don’t matter and how not to do a comparison page

Table of contents How not to make a comparison page x Introduction Hi, Brendan. I’m the head of business for Lightwire, which is a trans-Tasman telco specialising in wholesale and channel. How not to make a comparison page I’ll kick off with something I saw from your show a couple

Episodes

Cloud transformation with Zack Levy

Welcome to episode three of Insights as a Service, we’ve got a change-up for you today. This whole episode is an interview and we’re going to give that format a crack. Each week we’ll have an interview. Every second week we are going to have news and opinion. And for

Episodes

Getting your pricing right, big telco M&A news, and Mike Jenkins

Table of contents Aussie Broadband makes an offer Merger talks between 2degrees and Orcon NZ Meet undersea cable, Hawaiki Nui Movers in the Telco space The Secure Equipment Act Crypto and critical thinking Getting your MSP pricing right Interview Mike Jenkins Aussie Broadband makes an offer There’s a fair amount

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