38. The Art of the “Explanabrag”

The thing that makes a business great doesn’t always scale. How do you hold on to your formula for success as headcount and business complexity grows?

This week Nick and Brendan talk through that, along with how the French do business, learning from rejection, and matching business hours to customer availability.

Timestamps:

  • 01:20 Big Telco losing to the smaller companies
  • 08:20 Processes enable scale
  • 13:15 Do you know why you’re winning?
  • 17:50 European work culture
  • 26:35 Is the Great Resignation real?

This podcast is brought to you by Lightwire Business – the telco that compliments your MSP service offering instead of competing with it. Check out how you can add more revenue to your MSP with (white labelled) voice, data, and managed solutions at: https://www.lightwirebusiness.com/

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